Follow the steps below to create your order!

1. Once you’ve found something you like, select the item's size and quantity by tapping on their respective dropdown fields. After making the necessary changes, tap on Add To Cart to store the item in your order basket.

2. By clicking on the Review My Cart button in the cart drawer, you will redirected to your cart page where you can make any last changes to the items in your order.

3. On the cart page, you will be greeted by our address finder popup. Complete your delivery address here by selecting from the respective dropdown menus. This is to avoid your orders being put on hold due to wrong or incomplete shipping information. If you accidentally exit the popup before completing your details, click on "Find your Location" for it to reappear.

4. Click "Use" and tick the box indicating you agree with our site's Terms and Conditions for your order to proceed to checkout.

5. On the checkout page, your shipping details will be automatically filled based on the information you selected in the address finder. Complete the rest of the Customer Information section by entering your contact number (mobile number). Once done, tap on "Continue to shipping method" and review the shipping address you have entered (you can still make changes by tapping on Change).

6. Once you "Continue to payment method," You will be asked to select from GCash, Credit/Debit Card Payments and COD (Cash-on-Delivery). Tapping the radio button at the left side will mark your choice. For your billing address, you can choose between "same as shipping address" or "use a different billing address."

7. You will be immediately notified if your payment was successfully made (for GCash and Credit/Debit card payments). Once successful, an order confirmation email will be sent to let you know that you're all set. Don't forget to select the method on which you will get notified about your order(s): email or SMS.

A confirmation email or SMS will be sent for all successful orders. This will contain your order number, order amount, item(s) ordered, your billing and delivery address, payment method used and how you will be receive order updates.

Receiving this email means that your order will soon be picked, packed, and shipped! You'll get another email or SMS once your package has been handed over to our shipping partner containing your order tracking information.

We cannot include paper bags with online store purchases. Paper bags are exclusively allocated for our boutiques, while online store orders are packed in either a pouch or a box, depending on the order quantity.

After you tap on REVIEW MY CART, you will see the option to send your order as a gift. Sending it as a gift means that a gift receipt will be used instead of a regular sales invoice. A gift receipt shows proof of purchase but leaves out the amount spent. This doesn't mean that your order will be gift-wrapped or come in special packaging. There is also no option to include a special message for the recipient. Orders made through COD (Cash-on-Delivery) cannot be sent as gifts.

Once the checkout process is complete, changes to the order in terms of item, size, color, or quantity can no longer be made. What you can do is cancel your order completely so you can place a new one with the changes you want.

You have the option to cancel your order within two (2) hours from the time you placed it. You can see this on your order confirmation email and on your online store order history.

f you need to cancel your order but you no longer have the option to do so, you can send an email to shop@regattalifestyle.com and our Customer Care Team will get in touch with you. If your order is still in our distribution center, cancellation may still be processed. For prepaid orders that have been successfully cancelled, a refund will be processed within 20-30 banking days based on the payment method used. However, please note that there may still be delays in the processing of refunds depending on the volume of refund requests encountered.

Once you cancel an order, we will be unable to retrieve it. We cannot place an order on your behalf to protect the security of your payment details. Since our stock can sell out quickly, we also cannot guarantee the availability of the items previously ordered.

No, there is no option to save your credit or debit card information on your online store profile. Even if you have already used the same card, we do not store your card details to protect the security of your data. If you select Credit/Debit card as your payment option, you will be asked to enter your card details through a payment portal each time you complete an order.

Regattalifestyle.com accepts the following forms of payment: GCash, Credit/Debit Card, and COD (Cash-on-Delivery). During the order checkout process, you will be asked to select the payment method of your choice.

If you select Credit/Debit Card, proceeding to complete your order will redirect you to a payment portal where you will be asked to enter your card details. Selecting GCash will also redirect you to a different page once you tap on the "Complete Order" button. For COD (Cash-on-Delivery) orders, you will be asked to make payment once the courier has delivered the order to your shipping address.

Do you need to speak to our shipping partners? Below are the different ways you can reach them.

LBC Support
customercare@lbcexpress.com
(02) 8 858 59 99

J&T
https://www.jtexpress.sg/contact-us
(02) 911 1888

WSI
communicationsupport@wsi.ph
(02) 8533 3888

For feedback on our shipping partners or delivery concerns encountered, you can send us an email at shop@regattalifestyle.com or fill out our Website Contact Us form.

Once your order has been handed over to our shipping partners, you will receive an email notification along with your order tracking number. To track your order, follow the steps indicated on our shipping partners' websites provided below:

For LBC orders, clickhttps://www.lbcexpress.com/track/and enter your tracking number in the Track & Trace search field.
For J&T orders, clickhttps://www.jtexpress.ph/index/query/gzquery.htmland enter your tracking number in the Track & Trace search field.
For WSI orders, clickhttp://www.worklinkdalivery.com/and enter your tracking number in the Track & Trace search field.

If your order does not arrive within the delivery timeline provided, you can send us an email at shop@regattalifestyle.com or fill out our Website Contact Us form.

Our delivery partners will make two (2) attempts to deliver your package. If they miss you on the first attempt, the courier will either send you an SMS or give you a call to inform you of the delivery attempt.

If in case you won't be available for the second delivery attempt (done on the next business day), you have the option to assign an authorized representative who is present at your shipping address to receive the order. Your authorized representative will be asked to sign for the package on your behalf.

After two (2) unsuccessful delivery attempts, the courier will return your package to us, and it will be considered as canceled. For orders paid via GCash, Credit/Debit card, a refund will be processed through our Store Credit Voucher or the same payment method you have selected.

If you have questions or you need help in getting your order delivered, you can send us an email at shop@regattalifestyle.com or fill out our Website Contact Us form.

As we believe in making the latest fashion styles accessible to everyone, we assure you that we have wide reach across the Philippines. However, due to geographical and logistical restrictions, there may be some isolated areas we cannot serve. Rest assured we will do our best to reach your location.

If your order is processed but cannot be delivered due to these restrictions, our Customer Care Team will reach out to you via email. You can also email us at shop@regattalifestyle.com or fill out our Website Contact Us form.

If your order is returned to our distribution center, we're sorry to let you know that it is already considered as canceled from our end. This only happens after two (2) unsuccessful delivery attempts. For orders paid via GCash or Credit/Debit card, a refund will be processed through our Store Credit Voucher or the same payment method you selected. If you still want to get the same items, you can definitely create a new order on our online store.

Pack the item you wish to return along with the sales invoice, and proceed to any Regatta store nationwide.
Click here to see the list of Regatta stores.

-Return must be within 30 days from the date of purchase.
- All tags should be attached to the clothes.
-The item must be unused and unwashed.

Items will be evaluated to confirm their condition.

Important notes:
a. Undergarments, face masks, swimsuits, jewelry and cosmetics are not valid for return due to sanitary reasons.
b. We cannot guarantee the availability of the item/s as stocks may vary by boutique.
You may also exchange it to a different item of the same amount or if you've chosen a higher value, you just have to pay for the excess amount. If of lower value, the excess amount will be forfeited.

If the same item is not available, you don’t have to worry as you can choose any item inside the store.

If the new item (different from what was originally purchased) chosen for exchange is of higher value than what was originally purchased, the price difference must be paid at the time of the exchange. If of lower value, the price difference is forfeited.

Please don't forget to bring your online store receipt when you drop by the boutique to process your return-exchange transaction.

If you need to process a return-exchange and have lost your online store receipt, please reach out to us with the following information.

Your order number
Item you're returning
The reason for return
The boutique you'll be visiting and the date

We need this information to coordinate your request with our store partners. We will also provide your order invoice number so your return-exchange transaction can be processed.

You can send us an email at shop@regattalifestyle.com or fill out our Website Contact Us form.

If you receive a gift item from our online store and wish to exchange it for a different size, color, or style, you have the option to do so following our Returns Policy. Simply bring your gift receipt to any of our store branches and our store staff will assist you.

Please note that online returns and exchanges cannot be facilitated.

If in case you received a damaged or incorrect item, please reach out to us immediately with the following information so we can check what happened.

-Order Number
-Description of damaged or incorrect item received
-A picture of the item, including its tag

You can send us an email at shop@regattalifestyle.com or fill out our Website Contact Us form.

No, our distribution center does not accept returns from customers; however, our physical stores do. If you send an item to our distribution center, it will be returned to you. You can review our Return Policy on our online store and in our FAQs.

1. Create your Regatta Online Store account by tapping on the "Account" icon in the top right corner of your screen.
2. For first-time users, provide the needed information in the Create Account fields.
3. Tap the CREATE button, and you will see the Account Page confirming that you have successfully logged in.

Did you create an online store account but forget your password? Don't worry; we've got you covered!

1. All you need to do is tap on the "Forgot your password?" link on the login screen, and it will direct you to the Reset Your Password page.
2. Once you are on the Reset Your Password page, enter the email address you used to register and click the SUBMIT button.
3. You'll receive an email in seconds! The email will contain instructions for completing the password reset process.

First time signing in? Tap on the account icon to start adding your account details.

Tap on the View Addresses link and enter the required information in the Add Address fields. You can add multiple addresses and choose your default address. Please ensure that you enter your mobile number on the Phone field, as this is needed by our shipping partners.

Yes, you can still shop without creating an online store account! Just add the items you want to your cart and proceed to checkout. Once you reach the customer information page, you will be asked for your contact information to successfully place your order.

Don’t be shy—say hi!
Reach out with your comments, questions, requests, or suggestions!

Didn’t find what you needed on our FAQs page?
Our Customer Care Team is available Monday to Friday, from 8 AM to 4 PM.

You can pay using GCash or a Credit/Debit Card.

During checkout, you will be prompted to choose your preferred payment method. You will then be redirected to our payment portal to enter your card or mobile payment details.

Please note that Cash on Delivery (COD) is currently unavailable.

1. When you find an item you like, click "Add to Bag" to place it in your order basket.

2. Tap "Review My Cart" to go to the Bag page, where you can make any final changes to your order, such as adjusting quantity, size, or style.

3. You’ll see two (2) delivery options: Ship To You or Store Pickup.

*If you choose "Ship To You," please fill-out your shipping address from the dropdown menu. Your order will be delivered by the chosen courier to the specified address.

*If you choose "Store Pickup," you can search by store name, select Region/Province, and then choose a City/Municipality. Once you’ve selected your preferred branch, tap "Continue to shipping" and review the Store Name (you can still make changes by selecting "Change").

4. When you're ready, click "Checkout." Proceeding to checkout means you accept our Terms and Conditions.

5. After you click "Continue to payment method," you’ll be prompted to choose between Credit/Debit Card or GCash.

If you choose Credit/Debit Card, you’ll be redirected to our payment portal to enter your card details.

If you choose GCash, you will be redirected to a separate page for payment.

Unfortunately, COD (Cash on Delivery) is not available for Pick-Up in Store orders.

For your billing address, you can choose either "same as shipping address" or "use a different billing address."

6. You will be notified immediately if your payment is successful (for GCash and Credit/Debit Card payments). Once successful, an order confirmation email will be sent to let you know your order is all set.

An order confirmation email will be sent for all successfully placed orders.

Our Distribution Center Team will process and prepare your order within 1-3 days before shipping it to your selected Regatta branch. You will receive another email notification when your order is ready for pickup.

The "Ready for Pickup" email will include the specific deadline by which you can collect your order. This date is ten (10) days from when the email notification is sent to your registered email address.

Before our store partner hands over your order/s, they will ask for the following:

● Valid ID
● Screenshot/ picture of Ready for pick up email

In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

Unfortunately, this option is not currently available. If you’re unable to pick up your order on the scheduled date, you may request a pickup extension or assign a representative to collect it for you. Please have them present he following:

● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email

Customers may request a pickup extension of up to ten (10) days from the initial pickup date. To make a request, please contact our Customer Care Team via our social media pages or email us at shop@regattalifestyle.com.

Unfortunately, this option is not available at the moment. You may request a cancellation and place a new order with your preferred store.

Any package not claimed by the scheduled pickup date will be considered canceled and returned to our inventory. A refund will be processed through your original payment method.

If you're still interested in the item(s), you may place a new order through our Online Store. However, we cannot guarantee the availability of the same items as they may sell out quickly.

Credit/Debit Card payments may take 20-30 business days for the refunded amount to appear in your account.

For GCash payments, the refund will be reflected on the same day it is processed.

Once the check out process has been completed, changes to the order in terms of item/size/color/quantity can no longer be made. Below are your options:

a. Proceed with the order and then request return-exchange upon checkout. But since our stocks sell-out quite fast, we cannot guarantee the availability of the item(s) as stocks may vary per boutique.

b. Request for cancellation and place a new order. Your refund will be automatically processed depending on the payment provider's processing leadtime.

Yes, you have the option to cancel your order. Send an email to shop@regattalifestyle.com or slide us a message via our brand's Social Media accounts. Our Customer Care Team will get in touch with you from there.

Once order has been successfully cancelled, your payment will also be automatically refunded via your original mode of payment. If you have changed your mind upon the cancellation, you may place a new order. But since our stocks can sell-out quite fast, we cannot guarantee the availability of the item/s.

At the time of pickup, you may try on the item/s and request an exchange for a better fit if needed. Alternatively, you can visit any Regatta branch within 30 days from the date of your order to make an exchange.

Please note that items will be inspected to verify their condition. All tags must remain attached, and the clothing must be unused and unwashed in order to proceed with the return or exchange.

1. Visit regattalifestyle.com
2. Click the "Account Icon" in the upper-right corner of the homepage.
3. Fill Out the form with all required information, then click "Register."
4. Check Your Email for a verification link to activate your account.
5. Click the link in your email and create your password.
6. All Set! You’re ready to start enjoying your perks and benefits!

No, membership at regattalifestyle.com is completely free! Just sign up and start enjoying all the benefits right away.

Log in to regattalifestyle.com and go to the “Account” section to view your membership details and access your membership barcode.

To make shopping easier, save or take a screenshot of your barcode. Just present it whenever you shop at participating Regatta stores.

For online orders on regattalifetsyle.com, simply log in when placing your order.

Yes, an internet connection is needed to access your membership barcode the website. To make things easier, save or screenshot your barcode for quick access when shopping in the store.

You can provide any of your information such as your email, mobile or full name to the cashier whenever you shop at participating Regatta stores.

If you’re unable to access your account, click “Forgot Password” on the login page to reset it. For further assistance, feel free to contact customer support at shop@regattalifetsyle.com.

You can go to the log in page on regattalifestyle.com and click the ‘Active your account’ link to check your account status.
For accounts that are not yet activated, you can resend the activation email to complete your registration

Membership benefits are personalized just for you and cannot be shared.

Go to your account page, click “Edit Account,” and update details like your mobile number.

No, your membership does not expire.

If you experience any issues, like trouble redeeming vouchers, contact customer support at shop@regattalifestyle.com for help.

There are a lot of exciting benefits just for you!

Welcome Offer
Receive an exclusive welcome discount as soon as you become a member and activate your account.

Member Exclusive Deals
Enjoy a voucher code for your next purchase when you shop with us.

And that’s not all, we’re always coming up with more rewards! Stay tuned and make sure you’re reachable, so you don’t miss out.

You can get your voucher code through the email newsletter or view in ‘My Vouchers’ page on our website.

Visit regattalifestyle.com and enter your code when you check out your cart on our website.

a. Log in at regattalifestyle.com to redeem your vouchers.
b. Enter your code when you check out your cart on our website.

Only one voucher can be used per transaction and cannot be combined with other offers.

If your voucher isn’t working, check the validity period and ensure that it is valid for the purchase you’re making. If you continue to experience issues, contact customer support at shop@regattalifestyle.com.

There is no specific status shown, but as long as the voucher is displayed on your account page, it remains valid for redemption on regattalifestyle.com.

The validity period for your voucher is shown in regattalifestyle.com. Be sure to use it before it expires to enjoy the offer!

Vouchers are non-transferable and are meant for use by the account holder only.

If you’re having trouble redeeming a voucher, make sure you’re following the correct process. If you’re still having issues, just reach out to
customer support at shop@regattalifestyle.com for help.

The voucher code used for the canceled order cannot be reused.

You will receive your exclusive offers through the email newsletter and all you need to do is visit any participating Regatta stores to redeem the offer.

Customer with barcode and promo
1. Log in to your account on penshoppe.com and present your barcode to the cashier.
2. The cashier will check for available promos.
3. The cashier will apply the selected promo to your store transaction.

Customer without barcode but with promo
1. Customer can provide the email or mobile, or full name to the cashier.
2. The cashier will check for available promos.
3. The cashier will apply the selected promo to your store transaction.

Visit any participating Regatta stores to redeem your exclusive offer.

Note: Some vouchers can only be redeemed at the participating stores. Don’t forget to read the terms and conditions for each reward carefully.

Here are the participating Regatta stores:
• Regatta SM Baguio
• Regatta SM City Pampanga
• Regatta SM City North Edsa
• Regatta Ayala Trinoma
• Regatta SM Fairview
• Regatta Ayala Glorietta
• Regatta Market Market
• Regatta SM Aura
• Regatta SM Mall Of Asia
• Regatta Filinvest Festival Mall
• Regatta SM Dasmariñas
• Regatta SM Calamba
• Regatta SM Batangas
• Regatta Robinsons Roxas
• Regatta SM City Iloilo
• Regatta Ayala Bacolod
• Regatta Ayala Central Bloc
• Regatta SM City Seaside Cebu
• Regatta SM City Davao
• Regatta SM City Lanang

Only one member offer can be used per transaction and cannot be combined with other member offers.

Member offers can be used and combined with other in-store offers.

You may reach out to any of our store personnel to resolve this issue and we will get back to you through email within 1 to 2 business days.