Orders
1. When you find an item you like, click "Add to Bag" to place it in your order basket.
2. Tap "Review My Cart" to go to the Bag page, where you can make any final changes to your order, such as adjusting quantity, size, or style.
3. You’ll see two (2) delivery options: Ship To You or Store Pickup.
*If you choose "Ship To You," please fill-out your shipping address from the dropdown menu. Your order will be delivered by the chosen courier to the specified address.
*If you choose "Store Pickup," you can search by store name, select Region/Province, and then choose a City/Municipality. Once you’ve selected your preferred branch, tap "Continue to shipping" and review the Store Name (you can still make changes by selecting "Change").
4. When you're ready, click "Checkout." Proceeding to checkout means you accept our Terms and Conditions.
5. You Contact and Delivery details will appear. Scroll down to choose your Payment Method; Credit/Debit Card or GCash.
If you choose Credit/Debit Card, you’ll be redirected to our payment portal to enter your card details.
If you choose GCash, you will be redirected to a separate page for payment.
Unfortunately, COD (Cash on Delivery) is not available for Pick-Up in Store orders.
For your billing address, you can choose either "same as shipping address" or "use a different billing address."
6. You will be notified immediately if your payment is successful (for GCash and Credit/Debit Card payments). Once successful, an order confirmation email will be sent to let you know your order is all set.
An order confirmation email will be sent for all successfully placed orders.
Our Distribution Center Team will process and prepare your order within 1-3 days before shipping it to your selected Regatta branch. You will receive another email notification when your order is ready for pickup.
Yes, all "Pick up in Store" orders are entitle for paper bags. You may request them when you collect your order. Please note that the number of bags should be equal to or less than the number of items you've bought.
Send an email to shop@regattalifestyle.com or slide us a message via our brand's Social Media accounts. Our Customer Care Team will get in touch with you from there.
Unfortunately, this option is not available at the moment. You may request a cancellation and place a new order with your preferred store.
Payment
You can pay via GCash and Credit/Debit Card. During the order checkout process, you will be asked to select the payment method of your choice.
You will be redirected to our payment portal where you will be asked to enter your card/ mobile payment details. COD is not available as of the moment.
No, there is no option to save your credit or debit card information on your online store profile. Even if you have already used the same card, we do not store your card details to protect the security of your data. If you select Credit/Debit card as your payment option, you will be asked to enter your card details through a payment portal each time you complete an order.
Pick up in Store
Before our store partner hands over your order/s, they will ask for the following:
● Valid ID
● Screenshot/ picture of Ready for pick up email
In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email
In case a representative will pick-up your order, please have them present the following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email
The "Ready for Pickup" email will include the specific deadline by which you can collect your order. This date is ten (10) days from when the email notification is sent to your registered email address.
Customers may request a pickup extension of up to ten (10) days from the initial pickup date. To make a request, please contact our Customer Care Team via our social media pages or email us at shop@regattalifestyle.com.
Any package not claimed by the scheduled pickup date will be considered canceled and returned to our inventory. A refund will be processed through your original payment method.
If you're still interested in the item(s), you may place a new order through our Online Store. However, we cannot guarantee the availability of the same items as they may sell out quickly.
Unfortunately, this option is not currently available. If you’re unable to pick up your order on the scheduled date, you may request a pickup extension or assign a representative to collect it for you. Please have them present he following:
● Representative's valid ID
● Photocopy or picture of your valid ID
● Screenshot of the "Ready for Pickup" email
Return-Exchange & Refund
At the time of pickup, you may try on the item/s and request an exchange for a better fit if needed. Alternatively, you can visit any Regatta branch within 30 days from the date of your order to make an exchange.
Please note that items will be inspected to verify their condition. All tags must remain attached, and the clothing must be unused and unwashed in order to proceed with the return or exchange.
Credit/Debit Card payments may take 20-30 business days for the refunded amount to appear in your account.
For GCash payments, the refund will be reflected on the same day it is processed.
Contact Us
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Reach out with your comments, questions, requests, or suggestions!
Didn’t find what you needed on our FAQs page?
Our Customer Care Team is available Monday to Friday, from 8 AM to 4 PM.
Terms and Conditions
These Terms and Conditions ("Terms", "Terms and Conditions") govern your relationship with the regattalifestyle.com online store (the "Service") operated by Golden ABC, Incorporated ("us", "we", or "our").
Please read these Terms and Conditions carefully before using our the regattalifestyle.com online store (the "Service").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
We respect the intellectual property rights of others. It is our policy to respond to any claim that Content posted on the Service infringes the copyright or other intellectual property infringement ("Infringement") of any person.
If you are a copyright owner, or authorized on behalf of one, and you believe that the copyrighted work has been copied in a way that constitutes copyright infringement that is taking place through the Service, you must submit your notice in writing to the attention of "Copyright Infringement" of legal@goldenabc.com and include in your notice a detailed description of the alleged Infringement.
You may be held accountable for damages (including costs and attorneys' fees) for misrepresenting that any Content is infringing your copyright.
The Service and its original content, features and functionality are and will remain the exclusive property of Golden ABC, Incorporated and its licensors. The Service is protected by copyright, trademark, and other laws of both the Philippines and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Golden ABC, Incorporated.
Our Service may contain links to third-party web sites or services that are not owned or controlled by Golden ABC, Incorporated.
Golden ABC, Incorporated has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Golden ABC, Incorporated shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
In no event shall Golden ABC, Incorporated, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Golden ABC, Incorporated its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
These Terms shall be governed and construed in accordance with the laws of Philippines, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.